Our policy covers a period of 30 days from the date of purchases. Once 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. We will refund the original shipping cost, customers are not responsible for return shipping costs.

Please do not send your purchase back to the manufacturer.

Asobu is a Canadian company. If you are charged a Canadian transaction fee by your credit card issuer, please contact us at info@asobubottle.com and this will be immediately reimbursed to you.